Switching tips when moving home

Moving home and ensuring a smooth transition for your broadband service requires careful consideration. Here are the top three factors to keep in mind, Money Saving Expert style:

  1. Verify Broadband Coverage in Your New Area:
    Not all broadband providers cover every location. Before your move, it’s crucial to check if your current provider offers service in your new area. In case they don’t, you’ll need to explore alternatives. However, if they do, you can easily transfer your existing service to your new address, saving you the hassle of finding a new provider.

  2. Evaluate Contract Status:
    Take a moment to review your current contract. If you’re still within the contract period, switching to a different provider may incur cancellation fees. On the other hand, some providers allow you to transfer your service to your new address without any additional charges. Understanding your contract options will help you make an informed decision that minimises costs.

  3. Plan Installation in Advance:
    If you decide to switch to a new provider, it’s important to plan for the installation process. While some providers can promptly install your broadband within a few days, others may require several weeks to complete the setup. To ensure a seamless transition, schedule the installation at a time when you’ll be available to grant access to the technician in your new home.

Remember, while there are other factors to consider, OFCOM serves as the consumer champion regulator, protecting your rights and encouraging switching to drive service quality and speed enhancements.

Need further assistance? Feel free to engage with our BOT Buddy for additional help. If there’s a question we can’t address, we’ll promptly transfer you to the most suitable place on the provider’s site or connect you with a chat agent who can assist you further.