The fastest way to switch with confidence
We will give you lightning fast chat responses to your broadband switching questions.
Chat to our BOT

Hottest deals of the Week

We’re all about the best deals that cover a wide range of speeds. Just click on the deal, chat with our trained BOT, and get all your questions answered before making the switch.

Virgin Media M125 Ultrafast Fibre broadband

132Mb

Average UK speed*

£26.50/month

18 month contract
No set up cost

Virgin Media M250 Ultrafast Fibre broadband

264Mb

Average UK speed*

£30.50/month

18 month contract
No set up cost

Virgin Media M500 Ultrafast Fibre broadband

516Mb

Average UK speed*

£38.50/month

18 month contract
No set up cost

Guides

Our comprehensive guides are designed to demystify the process of switching providers. Paired with our trained chat BOT agent, they provide you with the assurance and peace of mind to make switching a breeze. Feel free to ask our chat agents any question you desire, and we’ll strive to provide you with prompt and accurate answers.

The Fastest way to switch with confidence

Why Fibre Assist?

With over two decades of firsthand and behind-the-scenes experience in the broadband industry, we’ve witnessed the evolution of speeds from fast to superfast. Drawing upon our expertise gained through collaborations with top broadband and media companies in the UK, we have taken up the mantle of championing a personalised digital experience.

Our mission is to advocate for the issues that are of utmost importance to you, the customer, as we have analysed thousands upon thousands of customer transcripts.

By leveraging our extensive industry knowledge, we have trained our BOT to address all your sales-related inquiries. Our goal is to equip you with the information you need to make informed decisions about your broadband services. But our commitment doesn’t stop there.

Our speedy BOT is here to help you with any sales-related inquiries

We understand that sometimes you may require human assistance to finalize your choices. That’s why we offer a pioneering transfer experience that seamlessly transitions your conversation to a human agent at the provider of your choice.

Pioneering transfer experience

Ask our BOT any switching questions

Simple and streamlined conversation

Transferred quickly to
human agent

This unique approach ensures that you receive uninterrupted support and can continue your discussion with a representative from your preferred provider.

At the core of our philosophy is the dedication to empowering you, the customer. We strive to provide the guidance and insights necessary to navigate the complex world of broadband, ensuring that you make choices that align with your needs and preferences. By championing customer interests, we aim to enhance your overall broadband experience and maximize the value you derive from your services.